Your agent has its own email address, and it works with no setup — the address is live from the moment you first open Settings → Integrations. You can write to it directly, or put it on a thread you are already having with someone else.
Finding your address
Go to Settings → Integrations and open the Email row. Your address is there, with a button to copy it, a contact card you can download, and a Send me a test email button.
Pressing Send me a test email is the quickest way to get set up: the mail arrives from your agent's address, so replying to it starts a conversation, and your mail client will remember the address from then on.
Tagging your agent
To ask your agent something on a thread with other people, tag it — write @autron anywhere in your message, or paste its email address into the body. Tagging is how your agent knows a message is meant for it rather than for the other people on the thread.
You do not need to tag it when you email it directly. If your agent is the only person you are writing to, it answers.
What happens depends on where you put the address
This follows ordinary email etiquette, so it mostly does what you would expect:
To — your agent answers, and replies to everyone on the thread. Tagged or not.
Cc, and you tag it — your agent answers the thread, replying to everyone.
Cc, no tag — your agent reads along quietly and says nothing. The thread becomes context it can use when you do ask it something.
Bcc, and you tag it — your agent answers only you. Because a Bcc is invisible to the rest of the thread, replying to everyone would give away that you had copied it in.
Bcc, no tag — your agent reads along quietly, and nobody else on the thread knows it is there.
Reading a thread costs nothing and uses no credits — no answer is written, so no AI runs. Only a message your agent actually answers uses credits.
Who is allowed to use your address
Possession of the address is not permission to use it — being able to Cc it onto a thread with other people is the entire point, so it is not a secret. What decides is who sent the message:
You and members of your company get the full agent: it can look at your account, answer questions about it, and propose changes for you to approve.
People you introduce on a thread — an agency, a colleague at another company — can ask questions and get answers from the conversation itself, but your agent will not look up your account data, export anything, or make changes for them. It will tell them to ask a member of your team.
Anyone else is ignored. If someone who has nothing to do with your account emails your address, nothing happens and nobody gets a reply.
Your agent also checks that a message really came from who it says it came from, using the standard email authentication (DKIM and DMARC) that Gmail, Outlook and Google Workspace set up automatically. A message that cannot be verified is not acted on. If that happens to a message from you or a colleague, you will get a note explaining it.
Approving changes by reply
When your agent wants to change something in your account, it emails you and waits. Reply YES to approve or NO to decline. Nothing runs until you answer, and the request expires after 72 hours.
Your whole reply has to be just the decision. If you add a condition — “Yes, but lower it to 0.50” — your agent treats it as a conversation rather than an approval, and will come back to you. That is deliberate: it should never act on a version of the request you did not agree to. You can also just reply with a question.
Some email clients — Outlook and Windows Mail in particular — quote the original message inline rather than indenting it, which makes your words impossible to tell apart from your agent's. When that happens your agent will not guess: it replies to say so, and you approve or decline in the app instead.
Cutting off access
Open the Email row in Settings → Integrations and click Revoke access, at the end of the row showing your address.
Use this if you need to cut off someone you introduced on a thread — an agency you have stopped working with, say — or if an approval is waiting on a reply you no longer want answered. Everyone you introduced loses access immediately and every pending approval is cancelled.
It also changes your address, and that part is not reversible: the current address stops working straight away, anyone you shared it with will need the new one, and the new one carries a short suffix — so you will not get the current address back.
Prefer Slack?
Your agent works the same way in Slack — mention it in a channel or send it a direct message. See Connecting Slack to Autron.