If you’re having trouble logging in to Autron, accessing your account, or managing your login details, this guide is for you. We’ll walk you through common access-related issues, how to fix them, and what to do if you’d like to update key account information like your email or company name.
Common Login & Access Issues
1. Login Fails After Signup
If you’ve just signed up but can’t log in:
Double-check for typos in your email address.
If you used email/password, confirm your email has been verified.
Try resetting your password if needed.
2. Mismatch Between PPC Audit Email and Sign-Up Email
If you received a PPC audit using one email but signed up with a different one, this may cause issues during account setup—especially if you’re trying to sync your seller account or dashboard.
What to do:
Ensure you’re using the same email address for both the PPC audit and Autron sign-up.
If syncing fails or gets stuck, refer to this guide:
3. Logged Out Unexpectedly
If you’re being logged out frequently or your session times out, it’s typically due to security timeout settings. Just log in again to continue—your data is unaffected.
Account Management Questions
Can I Share My Autron Account with My Team?
Currently, Autron supports one login per account. If your team members need access, we recommend using a shared email login or coordinating within your team. Multi-user access is not supported at this time.
Can I change my email address/company name?
If you’d like to update the email address or company name associated with your Autron account, we can help. However, please note:
The original Amazon seller account will remain linked.
If you also want to change the connected seller account, you’ll need to create a new Autron account.
Steps for Updating Email and/or Company Name:
Confirm the request: Make sure the request is only for updating the email address and/or company name—not the seller account.
Clarify account linkage: Email and company name changes won’t affect the seller account connection.
Proceed with the change: If you’d like to go ahead, just let us know, and we’ll process the update.
Confirmation: We’ll notify you once the update is complete, or guide you through creating a new account if needed.
Still Need Help?
If you’re unsure which email you used, need help logging in, or want to update your account details, our team is happy to help. Just reach out through the Help Desk or chat support.